This entry was posted on Saturday, May 16th, 2009 at 4:46 pm and is filed under Dumb And Dumber. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
In April 2009, we had a call from a man in Florida, who had already lost several dogs to Parvo, and now he had a whole litter of new-born Doberman Pinschers that were sick too.
We could tell this was going to be a difficult one, not only because Dobermans are on the “at risk list” (together with German Shepherds, Labrador Retrievers, Pit Bulls and Rottweilers), and not only because they were tiny (any dog under 3lbs in weight is harder to treat because their low body weight really works against them), but also because it was almost impossible to talk to this guy because he was having at least one other conversation while we were trying to give him crucial information that he would need to treat his sick dogs.
And then, in spite of having told him several times to look out for some really important emails that we were about to send him, he never read the one that could have helped keep all of his sick pups going until his order arrived the next day.
As it was, he already lost some of his pups later that same day.
We also told him to call us when his products arrived, and every four hours thereafter, as this is part of our unique vPETS program, which is essentially a 24-hour personal coaching service that we offer to all of our customers.
Needless to say, he never called.
When he did ring, the next day, it was to say that he’d lost another puppy.
Although we did try to ask him several questions to find out what exactly he’d been doing, he never really answered any of them.
This pattern continued for the next few days, until, finally, he emailed us to say that he’d lost all of his puppies.
Now, one of the things we did ascertain from his somewhat terse calls was that he was concerned about waking his pups up every half hour to an hour to administer the products and other treatments they needed.
(Hourly doses are a crucial part of our home Parvo treatment plan, and this begins as soon as we receive an order, in the form of a series of comprehensive emergency home remedies, and continues for two days once the products are delivered.)
It also turned out, as best as we could tell as he wasn’t for giving us any information that would help us to help him, that he was putting the products in the dogs’ bowls, in the hope that they would drink the water and get the necessary products at the same time.
Of course, this is never going to work - dogs with Parvo rarely drink (or eat), and with several dogs sharing bowls, there is absolutely no way you can tell how much each of the dogs is getting.
All of this seemed to us like code speak for “I don’t want to stay up all night giving my sick dogs the treatments they need, so I’m going to take a shortcut and make excuses so I can get some sleep too.”
We state on our website that we typically experience a 90% success rate with these products, provided that people follow all of our instructions to the letter, and keep us updated every four hours so that we can monitor the dogs’ progress and, if necessary, make adjustments to the treatment protocols.
If people such as this customer want to do their own thing, and ignore the knowledge and experience we’ve built up over 800+ cases of Parvo, then they are on their own.
We are the only company offering free and unlimited 24 x 7 phone support and personal coaching to customers, and we do this because we know, from experience, that people need it - there’s a whole load of stuff you need to know if you want to treat your sick dogs at home, and our customers only have to ask, no matter what time of day it is.
Moral Of The Story
So, the moral of this story is: give your dogs the best possible chance of surviving Parvo, and follow our detailed and comprehensive treatment plan to the letter, and remember to keep in contact with us every four hours so that we can keep an eye on how things are going.
If you don’t do this, then you will probably join this customer, and those like him, who lose their dogs unnecessarily because they were unwilling to accept and benefit from our vast knowledge, experience and advice.
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