Customer In Louisiana

Welcome to our latest post in our Dumb & Dumber section.

This edition’s unlucky customer first contacted us over three years ago, when his dog contracted Parvo.

The dog had already been sick for three days when he placed his order, but with our home remedies and the products we were then selling at the time, he was able to save his dog.

Fast forward to 2011, and another of his dogs contracted Parvo.

He rang us on a Monday afternoon to place his order, and it turned out that the dog had got sick the previous Friday.

Now, here’s the question, and here’s why we’re posting this in our Dumb & Dumber category: given that he’d already seen Parvo in action, why did he still wait three days before taking any action?

While it’s true that there are many causes of vomiting and diarrhea, he knows he has Parvo on his property, because he’s already had one outbreak, and this virus can survive for years.

But the strange thing was that, when we spoke to him (many times during the course of that afternoon and evening), it was as though he’d never dealt with Parvo before in his life – couldn’t identify the symptoms, didn’t think to repeat the home remedies from last time or check our site for updated versions.

We found it surprising that such a traumatic ordeal (for both dog and owner) could completely slip anybody’s mind. Yes, the human brain is good at casting aside painful memories, but in this instance, the experience this person should have gained the first time around would have been really useful when his next dog got the virus.

So, what happened?

Well, his sick dog didn’t make it through the night – because he’d left it too late. If he’d rung us on Friday, before our 2:00pm MST cut-off time, he could have been treating his dog with the home remedies that day, and his order would have been delivered on Saturday.

Even if he’d missed that deadline, he could have placed his order and been given immediate access to our comprehensive Parvo Treatment Guide, which contains all the necessary emergency measures to deal with the major risks of Parvo, i.e. dehydration and hypoglycemia). Those home remedies alone have kept dogs going for three or more days in the past, and could well have saved his dog.

But what did he do?

He fooled around, letting his dog get sicker and sicker, and did nothing at all for three days.

As we said earlier, his first dog had been sick for three days too before he placed his order, and we’ve successfully treated dogs who’ve been sick for even longer, but with a virus as aggressive as Parvo, why would anybody leave it so long without taking action? Especially when this wasn’t his first encounter with the virus.

To be honest, this sort of behaviour defies belief.

Anyway, to bring this sorry tale to a conclusion, he rang us 5 am on Tuesday morning to tell us his dog had died during the early hours and to cancel his order, in spite of the fact that he had one other dog who was still at risk (in addition to the dog we helped save three years ago, who should have natural immunity now).

Of course, we advised him not to cancel, in case his other dog got sick (remember, even fully-vaccinated dogs as old as 14 have been known to get Parvo, so no dog is safe!), but he chose to ignore this advice.

On the one hand, we obviously don’t want this other dog to get the virus, but on the other, it would (we hope) be a salutary lesson to this guy if it did.

We promptly canceled the order, issued a refund, and sent him a message stating what we did. The following day he has a bank rep call us at 7 am asking about the refund. We told him that the refund was already processed and we sent him a message which he claims he never received – how about checking your account for recent activity? Or perhaps call us at a decent hour for a change so we could reiterate what we told you previously?

This kind of incompetence and time wasting is why he doesn’t deserve to have pets.

Moral of the story this time: once you have Parvo on your property (which he did), be prepared, because any new dogs you get after that are likely to become infected too (even if, or maybe especially if, they are vaccinated).

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